This Privacy Policy for XBI Plus LLC ("XBI Plus," "we," "us," or "our") explains how and why we may collect, store, use, and share ("process") your information when you use our services ("Services"), including when you:

• Visit our website at xbiplus.com, or any website of ours that links to this Privacy Policy
• Use our platform and related services, including:

• 24/7 Safety and Compliance
• XBI Connect (WhatsApp Messaging)
• XBI Punch In

Engage with us in other related ways, including sales, marketing, customer support, or events

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@xbiplus.com.

Summary of Key Points

This summary provides key points from our Privacy Policy. You can find out more details about any of these topics by reading the sections below.

What personal information do we process?

We may process personal information depending on how you interact with our Services, the choices you make, and the features you use.

Do we process sensitive personal information?

We do not intentionally collect or process sensitive personal information as defined by applicable privacy laws.

Do we receive any information from third parties?

We may receive limited information from third-party service providers used to operate the Services (for example, WhatsApp Business API infrastructure, hosting, analytics, or billing tools).

How do we process your information?

We process information to provide and operate our Services, improve and secure our platform, communicate with you, and comply with legal obligations.

In what situations and with which parties do we share personal information?

We may share information with:

• Service providers that help us operate the Services (e.g., hosting, analytics, WhatsApp Business API tools, billing/invoicing)
• Your organization / customers only as necessary to deliver Services (for example, compliance monitoring, workforce time tracking, driver communications)

We do not sell personal information.

How do we keep your information safe?

We use reasonable administrative, technical, and organizational safeguards designed to protect your information.

What are your rights?

Depending on where you are located, you may have rights regarding your personal information (such as access, correction, deletion, or opting out of certain processing).

Table of Contents

• What information do we collect?
• How do we process your information?
• When and with whom do we share your personal information?
• How long do we keep your information?
• How do we keep your information safe?
• Do we collect information from minors?
• What are your privacy rights?
• Controls for do-not-track features
• Do United States residents have specific privacy rights?
• Do we make updates to this notice?
• How can you contact us about this notice?
• How can you review, update, or delete the data we collect from you?

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register for an account, request information, use the Services, communicate with us, or otherwise contact us.

The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Usernames
• Job titles
• Company / employer name
• Workforce and driver-related information (as applicable), such as:
• driver identity information used for compliance workflows
• HOS and compliance-related logs or identifiers
• trip/shipment-related information
• time punches, attendance, and work schedule information

WhatsApp Communications (XBI Connect)

When you use XBI Connect, we may process information required to provide WhatsApp messaging functionality, including:

• Phone numbers used for messaging
• Message metadata (e.g., timestamps, delivery status)
• Message content and attachments to the extent needed to provide the service and maintain records
• Customer support or workflow-related communications

We use the WhatsApp Business API and related service providers to enable this functionality.

Location Information

In Short: We may process precise GPS location only when tracking is enabled.

If your organization enables location-based tracking, we may process precise GPS location data (latitude/longitude) for purposes such as:

• Safety and compliance monitoring
• Operational tracking and visibility
• Workforce coordination and response workflows

Important: XBI Plus does not sell hardware devices. Any location data processed is obtained from authorized sources (for example, user-provided location sharing or platform integrations).

Information automatically collected

In Short: Some information is collected automatically when you use our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

• IP address
• Device identifiers
• Browser type and settings
• Operating system
• Access times
• Pages/screens viewed
• Usage patterns and analytics events
• Referring URLs

This information is primarily needed to maintain security and operation of our Services and for internal analytics and reporting.

2. How do we process your information?

In Short: We process information to provide, improve, and secure our Services, communicate with you, and comply with law.

We may process your information to:

• Provide and operate the Services (compliance tools, time tracking, WhatsApp messaging workflows)
• Manage user accounts and support requests
• Enable communications and notifications through WhatsApp Business API
• Monitor, prevent, and detect fraud, abuse, and security incidents
• Improve platform performance and features
• Comply with legal obligations and enforce agreements

3. When and with whom do we share your personal information?

In Short: We share information only when necessary to provide the Services, comply with law, or protect rights.

We may share personal information in the following situations:

A) Service Providers

We may share personal information with trusted third-party vendors and service providers who perform services for us, such as:

• Cloud hosting and infrastructure
• Analytics and monitoring
• Customer support tools
• WhatsApp Business API providers/integrations
• Billing and invoicing providers (e.g., QuickBooks)

These service providers are contractually required to protect personal information and use it only to provide services to us.

B) Your Organization / Authorized Customers

Because XBI Plus is a business workforce platform, personal information may be shared with:

• Your employer
• The organization that provides you access to the Services
• Authorized users within that organization

This may include compliance data, time tracking records, and operational communications needed to deliver the Services.

C) Business Transfers

We may share or transfer information in connection with a merger, financing, acquisition, bankruptcy, dissolution, or sale of company assets.

D) Legal Obligations

We may disclose information if required to comply with law, court order, subpoena, or other legal process.

Sale of Personal Information

We do not sell personal information.

We also do not share personal information for cross-context behavioral advertising.

4. How long do we keep your information?

In Short: We keep information only as long as needed for the purposes described, unless a longer period is required by law.

We retain personal information for as long as necessary to:

• provide Services
• comply with legal obligations
• resolve disputes
• enforce agreements

When we no longer have a legitimate business need, we will delete or anonymize it, or securely store it until deletion is possible.

5. How do we keep your information safe?

We implement reasonable technical and organizational measures designed to protect personal information. However, no system can be 100% secure, and we cannot guarantee absolute security.

6. Do we collect information from minors?

Our Services are intended for business/workforce use only and are not directed to children under 18. We do not knowingly collect personal information from minors.

7. What are your privacy rights?

Depending on where you live (including the United States and Mexico), you may have rights to:

• request access to personal information
• request correction of inaccurate information
• request deletion of personal information
• object to or restrict certain processing (where applicable)

To exercise rights, contact us at: support@xbiplus.com

8. Controls for do-not-track features

Most browsers include a Do-Not-Track ("DNT") feature. Because there is no uniform standard, we do not respond to DNT signals at this time.

9. Do United States residents have specific privacy rights?

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may have specific rights under applicable state privacy laws.

Categories of personal information we may collect

We may collect the following categories:

• Identifiers (name, email, phone number, username, IP address)
• Commercial information (subscription/account billing records)
• Internet/network activity (usage data, analytics events)
• Geolocation data (precise GPS location when enabled)
• Professional/employment information (job title, workforce details)
• Inferences (limited operational insights derived from usage)

We do not sell personal information.

To submit a request: support@xbiplus.com

10. Do we make updates to this notice?

Yes. We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date.

11. How can you contact us about this notice?

If you have questions or comments, contact us at:

XBI Plus LLC

Laredo, TX 78045

United States

Phone: +1 (956) 659-0725

Email: support@xbiplus.com

12. How can you review, update, or delete the data we collect from you?

You may request to review, update, or delete your personal information by emailing: support@xbiplus.com